Shipping Policy
How does delivery work? Once you place an order, we ensure your lower limb care essentials reach you safely and quickly.
- Quality Assurance: Every product is carefully inspected to ensure it is sealed, hygienic, and in perfect condition.
- Secure Packaging: Orders are packed in durable, recyclable packaging designed to protect creams, gels, and care products during transit.
- Dispatch Timeline: Orders are shipped within 1–3 working days (excluding Sundays and public holidays).
Estimated delivery timelines: Metro cities 2–4 working days · Tier 2 & 3 cities 4–7 working days · Remote areas 5–9 working days. If delivery is unsuccessful, our courier partner will contact you to reschedule.
Order Tracking
Once your order is dispatched, you’ll receive a tracking link via SMS and/or email. Tracking becomes active within 24 hours of dispatch.
Shipping Coverage & Charges
- Delivery area: We ship across India
- Prepaid orders: Free shipping
- Cash on Delivery (COD): Available at select PIN codes for ₹79
- Promotional offers: Free COD on orders above ₹999 during select campaigns
If your location is not serviceable, our team will assist with alternatives or issue a refund.
Returns & Replacements
Due to the hygienic nature of personal care products, we do not accept returns on opened or used items. We do offer replacements in the following cases: damaged or leaking product, defective product, or incorrect product delivered.
How to Request a Replacement
Email us at help@veacare.com within 4 days of delivery with your order number, clear images of the product and packaging, and a brief description of the issue. Our team will respond within 2 business days. If approved, a reverse pickup will be arranged within 3–5 business days.
Resolution Process
- Approved cases: Replacement or store credit equal to product value
- Rejected cases: Product will be returned to you
Refund Policy
- We primarily offer store credits, valid for 12 months
- Refunds to the original payment method are only processed if a prepaid order cannot be fulfilled due to stock issues
- Refund timeline: 7–10 working days after approval
Cancellation Policy
- Prepaid orders: Can be cancelled within 12 hours of placing the order, if not shipped. Refunds are issued as store credit unless otherwise requested.
- COD orders: Can only be cancelled before dispatch
VEA Care reserves the right to decline requests that do not meet policy criteria. All decisions by our customer experience team are final. Need help? Reach us at help@veacare.com.