These Terms & Conditions (“Terms”) govern your use of www.veacare.com (“Site”) and any purchase of products from VEA. The Site is operated by Wellchi Biotech Private Limited (CIN: U21001PN2023PTC219579) (“VEA,” “we,” “us,” or “our”), with its registered office at Shop No. L-003, Ground Floor, Silver Classic Building, Narhe Road, Narhe, Pune – 411041, Maharashtra, India.
By accessing, browsing, or purchasing from this Site, you (“User,” “you,” or “your”) agree to be bound by these Terms, along with our Delivery & Return Policy and Privacy Policy. If you do not agree, please discontinue use of the Site.
1. Eligibility & Acceptance
- You must be 18 years or older to use this Site or transact independently
- By using the Site, you agree to comply with these Terms and all applicable laws
2. Pricing & Payments
- All prices are listed in INR (₹) and are inclusive of applicable taxes (GST)
- Prices are subject to change without prior notice; final pricing is reflected at checkout
- We accept payments via credit/debit cards, UPI, Net Banking, and wallets
- Cash on Delivery (COD) is available for select PIN codes with applicable charges
3. Electronic Communication
By using the Site or contacting us, you consent to receive communications via email, SMS, WhatsApp, and push notifications. These communications are considered legally valid and binding.
4. Use of the Site
You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal purposes only. You may not use the Site for commercial resale; copy, reproduce, or exploit content without permission; use data mining, scraping, or extraction tools; or misuse product listings, pricing, or content.
5. Intellectual Property
All content on this Site—including text, images, logos, graphics, and software—is the property of VEA and is protected under applicable intellectual property laws. You may not copy, distribute, or use any content without prior written consent.
6. User Content & Reviews
Users may post reviews and feedback provided the content is not illegal, abusive, defamatory, or misleading and does not infringe on any rights. By submitting content, you grant VEA a royalty-free, perpetual, and worldwide license to use, reproduce, and display such content. VEA reserves the right to remove or moderate content at its discretion.
7–10. Accuracy, Modifications, Products & Orders
- Errors, inaccuracies, or omissions may occur; we may correct or update information at any time
- We may modify or discontinue any product or service without prior notice
- Certain products may be available exclusively online and in limited quantities; images are for representation
- We reserve the right to refuse or cancel any order; you agree to provide accurate purchase information
11–15. Third Parties, Prohibited Uses, Warranties, Liability & Indemnity
- Third-party tools or links are provided “as is”; VEA is not responsible for third-party platforms
- You may not use the Site for unlawful, fraudulent, or harmful activities
- The Site and products are provided “as is” and “as available” without warranties of any kind
- To the fullest extent permitted by law, VEA is not liable for indirect, incidental, or consequential damages
- You agree to indemnify VEA from claims arising from your breach of these Terms or applicable laws
16–19. Severability, Termination, Governing Law & Changes
- If any provision is invalid, the remaining provisions remain in effect
- We may suspend or terminate access if you violate these Terms
- These Terms are governed by the laws of India; disputes fall under courts in Pune, Maharashtra
- We may update these Terms at any time; continued use constitutes acceptance
20. Contact & Grievance Officer
Grievance Officer: Pawan Chaudhary (Sales & Operations Head) · Email: help@veacare.com · Phone: +91 9021605764 · Address: Wellchi Biotech Private Limited, Shop No. L-003, Ground Floor, Silver Classic Building, Narhe Road, Narhe, Pune – 411041, Maharashtra, India. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.
VEA Care Promise — Focused. Functional. Fast Relief. Thank you for trusting VEA with your lower limb care.